For support with any FAST application, including Quality Audit, Field Install, Site Survey and FAST Deployment (SIF):

For Ciena Employees: Please create a Service Now ticket.

For Non-Ciena Employees: Please contact your Ciena Partner Management Prime:

North America	John Loy (jloy@ciena.com) +1 (630) 220-8127
EMEA	Jacqui Cripps (jcripps@ciena.com) +44 (774) 0532299
CALA	Murilo Schiefler da Costa (mschiefl@ciena.com) +5548 999 11 6616
APAC	Cheah Li Yean (cyean@ciena.com) +65 96586839

Service Desk Number

• Local or International call: +1-410-694-5888
• Local Toll-Free call: +1-888-243-6240

Helpful Documents

• Frequently Asked Questions (FAQ) for FAST (FAST) Applications
• Ciena FAST Mobile Apps Installation via the Apple App Store
• Partner User on-boarding process (partner registration, BOX account creationg, FAST login).
• Partner Management Prime Documents.
• SNOW incident reporting process for FAST-PSA-iPad-Box.
• SNOW incident reporting process for Parter Portal
• FAST Applications Installation Instructions